Frequently asked questions

CASHLESS REFUND

MEO Kalorama is a cashless event, which means there's no need to use cash on site. If you've bought a temporary cashless card and the credit hasn't been used up in full during the festival, which took place on 31 August, 1 and 2 September, you can ask for a refund by filling in the online form available at reembolsocashless.com.br/meokalorama23 - the refund request period runs from 06:00am on 03/09/2023 until 11:59pm on 18/09/2023.

Who are the authorized sales agents?

You can buy daily tickets and 3-day passes for MEO Kalorama at the following official points of sale:

Online Sales Points: seetickets.co.uk

Physical Points of Sale: MEO Stores

What happens if I buy a ticket through a non-official channel and how can I be sure it's valid?

The official points of sale are the only outlets that fully guarantee that the ticket purchased is authentic and valid for entry.  It is sold at the correct original value and complies with all terms and conditions provided by the promoter. We cannot guarantee the validity of a ticket purchased at a non-official point of sale.

What online payment methods are available to buy tickets?

The payment methods are Visa, Mastercard, Multibanco (only available in Portugal with portuguese bank accounts) and Paypal.

I'm having trouble buying my ticket at See Tickets!

Please contact See Tickets.

When will MEO KALORAMA happen?

 MEO KALORAMA will be on 31 August, 1 and 2 September

Where is Parque da Bela Vista?

The park (Parque da Bela Vista) is here.

Which Covid-19 prevention measures are planned?

MEO KALORAMA Festival is compliant with all current Portuguese Government Covid-19 health and safety guidelines. If you attend MEO KALORAMA Festival you may be required to: present a valid vaccination or recovery certificate; have a negative lateral flow test; wear a face covering (recommended), observe cough etiquette and personal hygiene measures; as well as any other measure decreed by the Government of the Portuguese Republic. In case of cancellation of the Festival for reasons related to the Covid-19 pandemic, MEO KALORAMA will duly refund the tickets according to the terms and conditions of the point of sale.

What if the festival is cancelled due to Covid-19?

In case of cancellation of the Festival for reasons related to the Covid-19 pandemic, MEO KALORAMA will duly refund the tickets according to the terms and conditions of the point of sale.

How do I submit a request for press accreditation?

Please contact us at press@meokalorama.pt

I have another question, what should I do?

Please contact us at hello@meokalorama.pt

Where can I access the MEO Kalorama map?

A few days before the festival the map will be available on our website and social media.

The map may be subject to change.

At what time do the doors open?

31st August

Opening  02.00PM

Closing 02.00AM

 

1st & 2nd September

Opening 02.00PM

Closing 01.00 AM

What are the opening hours of the Festival box office?

31 AUGUST: from 10 a.m. to 00.30 a.m.

SEPTEMBER 1: from 10 a.m. to 11 p.m.

SEPTEMBER 2: from 10 a.m. to 10 p.m.

Points where General Passes can be exchanged for wristbands at the Box Office / Entrance to the venue

AUGUST 29: from 10 a.m. to 10 p.m.

AUGUST 30: from 10 a.m. to 10 p.m.

AUGUST 31: from 10 a.m. to 1 a.m.

SEPTEMBER 1: from 10 a.m. to midnight

SEPTEMBER 2: from 02 a.m. to 10p.m.

 

Daily ticket holders have direct entry, there is no exchange.

At what time do the doors of the festival close?

31st August

Opening  02.00PM

Closing 02.00AM

 

1st & 2nd September

Opening 02.00PM

Closing 01.00 AM

Can the public with a three-day pass enter and leave the venue without restrictions?

Yes, the public with a three-day pass, from the moment they change and put on the corresponding wristband, can enter and leave the venue within the time frame of its operation, from 02.00pm and until 01.00am.

The public with a single day ticket can enter and leave the venue without restrictions?

No, after entering the enclosure, the public with a one-day ticket cannot leave and re-enter the enclosure.

Where should I exchange my three-day pass for the wristband?

Before entering the venue, you can exchange your wristband at the Welcome Centre outside the Parque da Bela Vista.

Can I exchange my companions' passes for their respective wristbands?

No. The general pass will be exchanged for a personal and non-transferable wristband. This exchange must be made in person and no loose wristbands will be given.

Can I use the wristband one day, and a friend use it the next day?

No. The wristband is personal and non-transferable. 

I have a VIP invitation. Where should I enter the festival grounds? What services are available? 

A fast track will be created for the VIP the public access.

Is it compulsory to present/print the ticket on paper?

No. We suggest that you present your ticket in digital format to avoid waste and paper consumption.

Is it compulsory to exchange the three-day pass for a wristband?

Yes, it is compulsory.

My wristband is broken. What should I do?

Go to the Welcome Centre outside the Bela Vista Park, bring your wristband and the proof of purchase of the ticket.

I did not receive the email with the proof of purchase of my ticket online. What should I do?

Check your email inbox, as well as SPAM. If you do not find it, contact See Tickets through the link: https://www.seetickets.com/pt/customerservice, fill in the details and ask for your tickets to be resent.

Can I buy tickets at the box office of the Festival if the tickets are sold out?

No. In case the tickets are sold out the box office will not sell any more tickets.

Can I ask for a refund of the ticket in case one or several artists announced in the program do not perform?

Once purchased, the ticket will only be exchanged or refunded in case of cancellation of the event.

A cancellation is considered when more than half of the scheduled concerts are cancelled or the show does not take place at the venue, date and time scheduled. Cases of force majeure are those resulting from unforeseeable events whose effects occur regardless of the will of the promoter of the show, i.e. fires, floods, cyclones, earthquakes and other natural causes that directly prevent the performance or other causes of force majeure not attributable to the organization, do not give the right to reimbursement of the ticket price. According to Decree-Law No. 23/2014, of February 14.

In case of cancellation of the festival for reasons related to the Covid-19 pandemic, MEO Kalorama will duly return the tickets according to the terms and conditions of the official point of sale.

You should go to the place where you bought your ticket and request the return.

For purchases made at See Tickets you can request the inclusion of insurance protection for your tickets.

All information about the See Tickets insurance here: https://c.ststat.net/content/SeeTickets/MainWebApp/Insurance/europ-assistance-tcs-pt.pdf

See the terms and conditions of the festival here: https://meokalorama.pt/en/legal/condies-gerais

What happens if the event is postponed or cancelled?

Once purchased, your ticket will only be exchanged or refunded in case of cancellation of the event.

In case of postponement of the festival, the tickets will still be valid for the new dates.

Check here for the terms and conditions of the festival:

https://meokalorama.pt/en/legal/condies-gerais

Are there tickets for a VIP area on sale?

No.

I'm a MEO customer, do I get a discount on tickets?

There are no special discounts for MEO customers.

Can I use MEO points to buy a ticket?

MEO points cannot be used to purchase a ticket.

Which points of sale are authorized?

You can buy daily tickets and 3-day passes for MEO Kalorama at all official points of sale.

Online sales points: meokalorama.pt and seetickets.pt.

Physical points of sale: MEO shops, MEO Blueticket network, which includes FNAC, Worten, El Corte Inglés, Turismo de Lisboa, Turismo de Cascais, ACP and Pagaqui network, and at CTT shops.

I am having problems buying my ticket at See Tickets, what should I do?

Please contact See Tickets at: https://www.seetickets.com/pt/customerservice

I have bought several tickets from See Tickets, but they all came with the same name. Can I change the name to give to someone else?

The tickets for the MEO Kalorama Festival are not nominal, although they are issued in the name of the ticket buyer by default. The three-day passes must be exchanged for wristbands and therefore are not transferable.

Can I exchange or return my ticket?

The terms and conditions of ticket sales for the MEO KALORAMA festival do not allow exchanges or refunds. If you have purchased See Tickets insurance at the time of purchase, please contact us through the link: https://www.seetickets.com/pt/customerservice

What is the minimum age to enter the festival?

MEO Kalorama is rated for ages 6 and up. Children under the age of 3 are not allowed in the venue.  Minors between 3 and 5 years old do not pay. Minors aged 6 and over must present a ticket. All minors aged 3 years or more and less than 15 years old, may only enter the venue accompanied by their father, mother or legal guardian. See here the terms and conditions of the festival. https://meokalorama.pt/en/legal/condies-gerais

Can I enter the Festival with food and drinks?

You can enter with food for your own consumption. Drinks are only allowed in plastic bottles of water or juice, with a maximum capacity of 33cl, without a cap.

Small quantities of food are allowed, however, in the scope of the inspections carried out by the competent authorities some food items may be identified as not being allowed in. All the food that does not pass the inspection will be donated to the Refood4Good association.

I have specific dietary requirements. Can I enter with the foods and drinks that make up my diet?

You can enter with foods specific to your diet.

Beverages are allowed only if they are plastic bottles of water or juice, with a maximum capacity of up to 33cl, without a cap.

Small quantities of food are allowed in, however, during the inspections made by the competent authorities some foods may be identified as not being allowed in.

Can I bring my own photographic and/or video equipment?

No. Semi-professional and professional photographic and/or video equipment can only enter the venue through professional press accreditation.

What can’t I bring to Meo Kalorama?

In accordance with the general terms and conditions for access to MEO Kalorama 2023 Festival, upon entering the venue, the public may be searched in accordance with legislation in force. Access is not allowed to objects that may be considered dangerous by those responsible for access control and security of the event. For security reasons, entrance to the venue is not permitted:

- Food in large portions.

- Beverages (only plastic bottles of water or juice, with a maximum capacity of 33cl, without cap, are allowed).

- Liquid containers with a capacity exceeding 100ml.

- Cans (drink and spray).

- Helmets.

- Selfie sticks.

- Firearms and bladed weapons.

- Fireworks, pyrotechnics and explosives.

- Sharp, pointed or perforating objects.

- Rain hats.

- Chairs.

- Ropes.

- Lasers and flashlights.

- Toxic substances and drugs.

- Computers and laptops.

- Power banks, larger than a cell phone.

- Suitcases and large backpacks.

- Large and/or professional audio, video or photographic equipment, with or without a tripod.

PSP elements may prevent the entry of unlisted objects that may cause harm to themselves or others.

I am travelling after the festival, can I take my cabin bag?

No. Cabin bags are not allowed in the venue.

Can I enter the Festival accompanied by my pet?

No. Only guide dogs are allowed.

Can I enter the festival with my bicycle, scooter, skateboard, rollerblades or other means of mobility?

No. These means of mobility are not allowed.

Can I enter the festival with my guitar, percussion instrument or other musical instruments?

No, musical instruments are not allowed.

I have limited mobility. Is there a reserved area I can access? And a special access door to the festival? What is the ticketing policy for my companion?

There is an exclusive parking area for people with reduced mobility (accessible only to holders of a reduced mobility badge in their vehicle), and an entrance to the enclosure with a ramp and properly marked, with support staff. In the enclosure you will find a raised platform with good visibility to the stages, and several support resources, namely chairs on the platform and WC's adapted for reduced mobility. The personal assistants will be entitled to a free ticket, the person who needs a personal assistant must go to the ticket office with the medical certificate of multi-use incapacity or temporary incapacity certificate with their ticket, or purchase one at the time, together with the personal assistant so that they can be given the free ticket. The whole ticketing process will be identical for all other situations.

I am a deaf person. Will the Festival have sign language interpreters during the concerts?

There will be a reserved area near the speakers so that deaf people can feel the vibration of the performances. They will have access to the mobility platform and support staff.

At the moment there is no LGP interpretation planned.

I am a blind person. What kind of special conditions does the Festival offer?

You will have access to the mobility platform and the support team. Guide dogs will also be allowed on the platform where there will be containers with water for hydration.

Are there resting/shaded areas?

Yes. 

Are there adapted toilets for the disabled?

Yes.

Are there ATM's in the enclosure?

There will be no ATM equipment in the enclosure.

Will there be prioritised service at MEO Kalorama?

No. People with disabilities, pregnant women, elderly or who are accompanied by lap children will have priority in attendance according to Decree-Law No 58/2016 of 29 August.

What forms of payment will be accepted at the various sales points in the venue?

We only accept Credit/Debit Card payments. For people who do not have a card, they can conveniently charge some existing cards with cash to be able to consume.

Are there mobile phone charging points in the venue?

There will be mobile phone charging points in the venue (to be confirmed).

Is there free WI-FI in the venue?

Meo will provide free wi-fi in the venue.

Is there a cloakroom?

Yes, at the entrance of the venue.

Does the venue provide drinking water points?

Yes, the venue has drinking fountains with drinking water.

Are there any car parks?

There are no car parks.

Are there any special transports to the Festival?

Yes, we will have a special CP intercity night train.

How to arrive (transports/accesses)

CP

How to go?

Connections from and to Lisbon Oriente Station, provided by Carris and Metropolitano de Lisboa.

If you are coming from the Sintra/Azambuja Line, at Lisbon Oriente Station you can choose the Metro - Red Line connection to reach Kalorama. At Roma-Areeiro Station you will be 20 minutes walking distance from Belavista Park.

Special Train Timetable

Dawn of September 2,3 and 4, 2022

·  Lisboa – Oriente 02:30 am

·  Santarém 03:03 am

·  Entroncamento 03:22 am

·  Pombal 03:56 am

·  Coimbra B 04:22 am

·  Aveiro 04:53 am

·  Espinho 05:24 am

·  Gaia 05:43 am

·  Porto – Campanhã 05:55 am

Lisbon Urban Trains

Special 2€ return ticket per person on the Sintra/Azambuja and Cascais Line, upon presentation of the ticket for the event at a ticket office. You just need to have a Navegante card (ex-Viva Viagem) available to use, or buy one for 0,50 €. Individual use card - 1 card per person.

Before accessing the trains, you must always validate the title acquired, in the proper equipment of the stations (validators or access control doors).

Intercity, Regional and Interregional

30% discount, valid for return trips to and from one of Lisbon's stations, upon presentation of proof of ticket at the time of purchase and in transit.

Discount valid from 31 August to 4 September and return on the special early morning train after the concert, or on any Intercity on 4 September.

Not combinable with other discounts or promotions in force.

Revalid for the period when the discount is valid and refundable according to the conditions in force.

Porto Urban Trains

Special return ticket of 2 Euros per person on Porto Urban Trains, in addition to a long-distance journey, on presentation of the ticket for the event.

Discount valid from 31 August to 4 September, according to the date of travel on the long distance ticket.

Coimbra Urban Trains

Special return ticket of 4 Euros per person on Coimbra Urban Trains, in addition to a long-distance ticket, upon presentation of the ticket for the event.

Discount valid from 31 August to 4 September, in accordance with the date of travel on the Long Distance ticket".

More information: Kalorama Festival | CP - Comboios de Portugal

Fertagus

Holders of tickets to the MEO KALORAMA Festival may purchase travel on Fertagus (round trip) for the promotional price of €2.00, valid for any Fertagus origin and bound for Lisbon. This promotional price does not include the value of the Viva Viagem recharging card, so if you do not have a valid Viva Viagem card, you must purchase one for € 0,50.

The tickets purchased under this campaign can only be used on the days of the event. The return ticket is only valid for the days of the event. This transport ticket can be acquired in any Fertagus Ticket Office and in the automatic machines in the stations on the days when the MEO KALORAMA Festival takes place.

In the automatic machines you should select the following options in the order described:

· Buy Ticket

· Other

· Fertagus Eventual Ticket

· MEO KALORAMA Campaign

· Choose the destination and make the payment. In case of inspection, in addition to the transport ticket, the respective ticket for the Festival should be shown. In this campaign the Group Ticket is not included.

Carris

Carris will have 2 dedicated Shuttles extra regular for support service to the festival exit:

Cais Sodré Shuttle

· Route: Av. Francisco Salgado Zenha, Av. Cidade da Bulgária, Rua Conselheiro Emídio Navarro, Av. Santo Condestável, Av. Marechal Gomes da Costa, Rotunda do Relógio, Av. de Brasil, Campo Grande, Entrecampos, Av. da República, Saldanha, Av. Fontes Pereira de Melo, Marquês de Pombal, Av. da Liberdade, Restauradores, Rua do Ouro, Rua do Arsenal, Corpo Santo, Cais Sodré;

· Schedule: 00h00 - 03h00am

· Fare: all valid tickets in Carris network

Oriente Station Shuttle

· Route: Av. Francisco Salgado Zenha (at the 759 stop next to the Pingo Doce building), Av. República da Bulgária, Av. Eng. Ferreira Dias, Av. Santo Condestável, Av. Marechal Gomes da Costa, Av. Infante D. Henrique, Av. Aquilino Ribeiro Machado and Oriente Station;

· Schedule: 00h00 - 03h00am

· Fare: all valid tickets in the Carris network

 

At the exit of the event, the route to the Shuttle stops will be signposted (Avenida Francisco Salgado Zenha, near Pingo Doce) from the portico of the event. The operating hours will be: 24h00 to 03h00 am.

Extra information

· https://www.carris.pt/compre/viagens-frequentes/

· https://www.carris.pt/compre/viagens-ocasionais/

The regular service buses that pass close to and/or by the Parque da Bela Vista are number 727, 755 and 794.

Line 750 runs from Lisbon Camping to Oriente Station and works until 1am.

Metro

Normal Service (closes at 1 a.m.)

Bela Vista Station - Red Line.

TTSL- Transtejo Soflusa

Regular service on the river connections of Cacilhas, Montijo and Seixal (Carris connection to Cais do Sodré).

Cooltra

Pick and drop area near the entrance of the event, next to the ticket office and cloakroom. There is a dedicated car park, but you can use the motorbike car park as well.

Are there transports to the camping site?

At the moment there are no connections available from the camping site to the Parque da Bela Vista. However, there is a bus that passes by the camping and goes to Oriente station (750: Algés - Oriente Station) and then just take the underground and get off at Bela Vista station - Red Line. 

Do the passes include access to Camping?

No, the passes do not include access to camping.

MEO Kalorama has a partnership with Lisboa Camping & Bungalows (https://lisboacamping.com/).

You can buy the ticket here: https://meokalorama.seetickets.com/event/meo-kalorama-festival/parque-da-bela-vista/2156405#op1

Where is MEO Kalorama campsite?

MEO Kalorama is in partnership with Lisboa Camping & Bungalows, located at Estrada da Circunvalação, 1400-061 Lisbon.

What are the restrictions for access and use of the camping?

CAMPING:

  • Check-in from 8am and check-out until 12pm.
  • You must present your camping ticket and bring your own tent. 
  • If you intend to enter with a car you will have to pay the value/night corresponding to the entrance. 
  • Barbecues/grills are not allowed.

BUNGALOW:

  • Check-in from 8am and check-out until 12pm.
  • Each bungalow is entitled to at least one car.
If I need support in the venue what should I do?

You should use the services and teams of the organization inside the enclosure that will help you in any way necessary.

I am a ticket holder for MEO Kalorama and I was diagnosed with COVID 19. What should I do?

We regret the situation, but refunds are not permitted at this time.

Can I enter the venue with prescription or non-prescription medication?

You can enter with your medication, however in some specific cases you must be accompanied by a medical prescription.

Is there a medical post at the Festival?

Yes, there is a medical post and several mobile teams in the enclosure.

Is there a lost and found?

You should resort to the elements of PSP present in the enclosure. If you find something missing after leaving the enclosure, you can contact the 34th police station located at Avenida Cidade Lourenço Marques - Praceta A, with the contact + 351 218547200.

The glasses in the enclosure are reusable?

Yes, they will be reusable.

Are there points for rubbish separation?

Yes, there are. We follow the rules for separation of household waste (paper, plastics and cans, glass, undifferentiated). We have rules for the correct separation and reduction of waste. To learn more http://meokalorama.pt/pt/info/sustentabilidade

How can I learn more about this topic?

You can consult our website at http://meokalorama.pt/pt/info/sustentabilidade and our team at d.palma@meokalorama.pt

How can I submit my application to work with MEO Kalorama?

Please contact us at hello@meokalorama.pt

Does MEO Kalorama have a volunteer programme that I can apply for?

At the moment we are not implementing any volunteer programs.

I am a band / artist. How should proposals to perform at MEO Kalorama be made?

Please contact us at hello@meokalorama.pt

How can I contact the Festival?

Please contact us at hello@meokalorama.pt

How can I send suggestions to the Festival to help improve it?

Please contact us at hello@meokalorama.pt

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