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Useful Information

EVERYTHING YOU NEED TO KNOW TO ENJOY MEO KALORAMA

FAQs

GENERAL INFORMATION

MEO KALORAMA takes place on 19, 20 & 21 June 2025.

Bela Vista Park is here.

June 18: 2 p.m. to 8 p.m.
June 19 and 20: 2 p.m. to 2 a.m. the following day
June 21: 2 p.m. to 1 a.m. the following day

Venue hours on festival days: 4pm to 3am the following day. Subject to change.

Timetable available soon on our website. Subject to change.

A few days before the festival, the map will be available on our website and social networks. The map may be subject to change.

Please contact us at hello@meokalorama.pt

Claims can be made online at
https://www.livroreclamacoes.pt/inicio/

FAQs

TICKETS

You can buy your Day Tickets and 3-Day Passes for MEO KALORAMA at the following official points of sale:

  • Physical Points of Sale:
    • MEO Stores (exclusive between 3 and 7 April 2025)
    • Other usual locations

The official points of sale are the only outlets that fully guarantee that the ticket purchased is authentic and valid for entry. It is sold at the correct original price and fulfils all the terms and conditions provided by the promoter. We cannot guarantee the validity of a ticket bought at an unofficial point of sale.

Please contact https://feverup.com

Check your email inbox and SPAM folder. If you can’t find the email, contact Fever.

Once purchased, the ticket will only be exchanged or refunded if the event is cancelled. A cancellation is considered when more than half of the scheduled concerts are cancelled or the show does not take place at the scheduled place, date and time. Cases of force majeure (fires, floods, cyclones, earthquakes and other natural causes) do not entitle you to a refund. You must go to the place where you bought your ticket to request a refund.

More information in the Terms and Conditions.

MEO KALORAMA tickets are not nominal. However, 3-day passes must be exchanged for wristbands and are therefore not transferable.

The terms and conditions for the sale of tickets for the MEO KALORAMA festival do not allow exchanges or returns.

No.

FAQs

Exchanging passes for wristbands

A 3-Day Pass must be exchanged for a wristband and must be done in person at the Welcome Center. The wristband is personal and non-transferable and no loose wristbands will be given out. Multiple entries and exits are permitted.

The Day Ticket does not need to be exchanged for a wristband; you enter the venue directly. Multiple entries and exits are not permitted. Only one entry per Day Ticket.

Welcome Center hours:
June 18th: 2 p.m. to 8 p.m.
June 19th and 20th: 2 p.m. to 2 a.m. the following day
June 21st: 2 p.m. to 1 a.m. the following day

Only the 3-Day Pass must be exchanged for the wristband at the Welcome Center, near the entrance to the venue, at the following times:

June 18: 2 p.m. to 8 p.m.
June 19 and 20: 2 p.m. to 2 a.m. the following day
June 21: 2 p.m. to 1 a.m. the following day

June 18: 2 p.m. to 8 p.m.
June 19 and 20: 2 p.m. to 2 a.m. the following day
June 21: 2 p.m. to 1 a.m. the following day

No. We suggest that you present your ticket in digital format to avoid wasting paper.

No.

Yes, the public with a three-day pass can enter and leave the venue within the opening hours once they have exchanged and put on the corresponding wristband.

Multiple entries and exits are not permitted. Only one entry per day.

No. The wristband is personal and non-transferable.

You should go to the Welcome Center, next to the entrance, at the following times:

June 18: 2 p.m. to 8 p.m.
June 19 and 20: 2 p.m. to 2 a.m. the following day
June 21: 2 p.m. to 1 a.m. the following day

Go to the Welcome Centre outside Parque da Bela Vista, bring your wristband and proof of ticket purchase.

FAQs

TRANSPORT AND ACCESS

There are no car parks. Except for people with reduced mobility, where there is a car park at the entrance, only for vehicles with an IMT reduced mobility badge.

You can get to Parque da Bela Vista by various means: train, metro, bus, boat or express bus. The nearest metro station is Bela Vista – Red Line and several Carris lines run nearby.

Check out the mobility page for more information.

Yes. Various transport services offer discounts, special conditions and even extra services for those coming to MEO KALORAMA.

Check out the mobility page for more information.

Yes, there will be more timetables and other night-time mobility options.

Check out the mobility page for more information.

FAQs

CAMPING

No, passes do not include access to camping. MEO KALORAMA has a partnership with Lisboa Camping & Bungalows. More information at:
Lisboa Camping & Bungalows.

Podes comprar o bilhete para o campismo aqui:
Reserva Lisboa Camping

All the information is available at:
Lisboa Camping & Bungalows.

CAMPING

  • Check-in: from 8am
  • Check-out: until 12 noon
  • You must present your camping ticket and bring your own tent.
  • If you wish to enter by car, you must pay the corresponding entrance fee per night.
  • No barbecues or grills are allowed.

BUNGALOW

  • Check-in: from 8am
  • Check-out: until 11am
  • Each bungalow is entitled to one car.

We do not provide transport between the festival site and the campsite

FAQs

Allowed objects

You can bring in food for your own consumption. Small quantities of food are allowed in, however, as part of the searches carried out by the competent authorities, some foodstuffs may be identified that cannot be brought in. All food that does not pass the inspection will be donated to the Refood4Good association.
No alcoholic drinks, glass bottles, aluminium bottles with lids or liquid containers with a capacity of more than 100ml may be brought in.
You may bring plastic bottles of water or juice, with lids, up to a maximum volume of 50cl.

You can enter with food specific to your diet, only for your own consumption. Small quantities of food are allowed, however, during the searches carried out by the competent authorities, some foods may be identified that cannot be brought in. All food that does not pass the inspection will be donated to the Refood4Good association.
No alcoholic drinks, glass bottles, aluminium bottles with lids or liquid containers with a capacity of more than 100ml may be brought in.
You may bring plastic bottles of water or juice, with lids, up to a maximum volume of 50cl.

Semi-professional and professional photographic and/or video equipment may only enter the venue via press accreditation.

No.

For the safety of everyone inside the venue, the following objects are prohibited: helmets, suitcases or
large backpacks. We also add to the list all objects considered dangerous, such as glass bottles, cans, sprays, laser pointers, sharp objects and any and all objects that could cause physical harm to oneself or others.

For more information see the General Conditions.

Guide dogs are only allowed to accompany blind people.

You can take your own medication, but in some specific cases you must be accompanied by a doctor’s prescription.

You can bring in food for your own consumption. Small quantities of food are allowed in, however, as part of the searches carried out by the competent authorities, some foodstuffs may be identified that cannot be brought in. All food that does not pass the inspection will be donated to the Refood4Good association.
No alcoholic drinks, glass bottles, aluminium bottles with lids or liquid containers with a capacity of more than 100ml may be brought in.
You may bring plastic bottles of water or juice, with lids, up to a maximum volume of 50cl.

You can enter with food specific to your diet, only for your own consumption. Small quantities of food are allowed, however, during the searches carried out by the competent authorities, some foods may be identified that cannot be brought in. All food that does not pass the inspection will be donated to the Refood4Good association.
No alcoholic drinks, glass bottles, aluminium bottles with lids or liquid containers with a capacity of more than 100ml may be brought in.
You may bring plastic bottles of water or juice, with lids, up to a maximum volume of 50cl.

Semi-professional and professional photographic and/or video equipment may only enter the venue via press accreditation.

In accordance with the general terms and conditions of access to the MEO KALORAMA 2025 Festival, on entering the venue, the public may be searched in accordance with current legislation. Access is not permitted to objects that may be considered dangerous by those responsible for access control and security at the event. For security reasons, the following are not allowed into the venue:
– Food in large portions.
– Alcoholic drinks (only plastic bottles of water or juice are allowed, with a maximum capacity of 50cl, which may come with a lid).
– Containers of other liquids with a capacity of more than 100ml.
– Cans (drink and spray).
– Helmets.
– Selfie sticks.
– Firearms and bladed weapons.
– Fireworks, pyrotechnics and explosives.
– Sharp, pointed or piercing objects.
– Umbrellas.
– Chairs.
– Ropes.
– Lasers and torches.
– Toxic substances and drugs.
– Computers and laptops.
– Power banks larger than a mobile phone.
– Large suitcases and backpacks. Cabin bags are not allowed on the premises.
– Large and/or professional audio, video or photographic equipment, with or without a tripod.
– Guitars, percussion instruments or other musical instruments.
– Bicycles, scooters, skateboards, rollerblades or other means of mobility.

PSP members can prevent the entry of unlisted objects that could cause harm to themselves or others.

Guide dogs are only allowed to accompany blind people.

You can take your own medication, but in some specific cases you must be accompanied by a doctor’s prescription.

Yes, you can enter the festival with reusable plastic cups for any type of drink, as long as they have a translucent bar with the volume of the cup so that you can measure the volume served and the volume is equal to or greater than 40cl.
Reusable tritan wine glasses are also permitted. Glasses of all sizes will be allowed. The sizes served at the Festival, which correspond to the glasses inside the venue, are:
40cl for all types of drink and
20cl for wine.
Acrylic glasses are not allowed as they are easily broken.

FAQs

accessibility

No, the tickets are generic and common for everyone.

Visitors must have a valid ticket for the festival and present their medical certificate of multipurpose disability with a degree of disability equal to or greater than 60 per cent, proving that they have reduced mobility. The free ticket for the personal assistant will be available at the ticket office next to the accessible entrance located at the entrance to the event.

Yes, if you’re coming to the festival alone and want to, you can take advantage of the dedicated accompaniment service for as long as you wish or for as long as you’re at the festival.

Yes, there is reserved parking near the entrance for people with reduced mobility cards issued by the competent authorities.

Yes, there are entrances with ramps and adapted access, including in the VIP area and other spaces.

Although the festival does not directly provide adapted public transport, it is recommended that visitors consult transport operators for information on accessibility.

Yes, there will be an adapted shuttle linking Oriente Station > Parque da Bela Vista and vice versa. This service is only available to wheelchair users during the festival’s opening hours.

The festival provides a support team right from the entrance, priority in the queues in accordance with Portuguese legislation, adapted unisex toilets, raised platforms with good visibility for the MEO and SAN MIGUEL stages, power points for charging support products such as wheelchairs, spaces next to the speakers for deaf people to feel the vibration of the music, among other facilities. Water bowls will also be available to hydrate guide dogs/assistance dogs.

Yes, there will be interpretation in Portuguese Sign Language and audio description services on the MEO stage.

Break rooms for neurodivergent people are safe, calm and controlled spaces designed to accommodate people who may feel overwhelmed by the intense stimuli of an environment like MEO KALORAMA.

There will be a pause room in the space next to the accessibility point/workshop and it can be used mainly by neurodivergent people, people with anxiety, post-traumatic stress, sensory hypersensitivities, people with sensory processing disorders or anyone who is feeling emotionally or sensorially overwhelmed.

Yes, there are wheelchair loan services with motorised kits for people with permanent disabilities, other support products such as manual chairs, electric chairs and mobility scooters for people with temporary disabilities, as well as a workshop for minor repairs to visitors’ support products.

Yes, if you need a stretcher you can use our hospital.

For more information or support, you can contact the festival by e-mail at hello@meokalorama.pt or by telephone 912 747 728.

FAQs

SERVICES

Yes, you should use the PSP elements and spaces present on the site. If you find anything missing after leaving the site, you can contact the 34th PSP police station, located at Avenida Cidade Lourenço Marques – Praceta A, on +351 218 547 200.

Yes, there will be mobile phone charging points at the venue.

MEO will provide free Wi-Fi at the venue.

There will be no ATM equipment on the premises.

You’ll have to call on the organisation’s services and teams inside the venue, who will help you with anything you need. We have an information point at the entrance and a Balore area, which can provide all the information and support you need.

In the case of people with reduced mobility, there are support teams on the platforms and in the accessibility workshop.

Yes, we’ll have a MobileLocker service inside and outside the venue for small belongings.

Yes, the venue has drinking fountains with drinking water.

There are no car parks. Except for people with reduced mobility, where there is a car park at the entrance, only for vehicles with an IMT reduced mobility badge.

Yes, there will be a medical centre and several mobile teams on site.

FAQs

MINORS

MEO KALORAMA is rated for ages 6 and up. However, all minors between the ages of 3 and 15 may enter the venue as long as they are accompanied by their mum, dad or legal guardian. Children between the ages of 3 and 5 do not pay for a ticket.

Check out the festival’s terms and conditions here

Yes, all children under the age of 10 will be given a wristband with their parents’ contact details. We advise you to set up a visible meeting point in case the child gets lost.

FAQs

WORK AT MEO KALORAMA

All spontaneous applications can be sent to hello@meokalorama.pt

No, the Festival’s volunteers are the responsibility of the partners who carry out awareness-raising activities within the grounds.

Proposals to perform at MEO KALORAMA should be sent to our official contact, hello@meokalorama.pt