- Those requesting a ticket for a personal assistant must bring their ticket, previously purchased or bought on site, and their medical certificate of multi-use disability, to the ticket office outside the event to collect the free ticket for their personal assistant. Car park permit holders will be able to collect their companion's ticket from customer services at the entrance to the festival gantry.
- Those who have purchased tickets will not be entitled to a refund.
- Tickets limited to stock availability.
- Tickets will only be allocated for those with a 60% disability according to a medical certificate of multi-purpose disability and proven mobility impairment.
No, the tickets are generic and common for everyone.
Visitors must have a valid ticket for the festival and present their medical certificate of multipurpose disability with a degree of disability equal to or greater than 60 per cent, proving that they have reduced mobility. The free ticket for the personal assistant will be available at the ticket office next to the accessible entrance located at the entrance to the event.
Yes, if you’re coming to the festival alone and want to, you can take advantage of the dedicated accompaniment service for as long as you wish or for as long as you’re at the festival.
Yes, there is reserved parking near the entrance for people with reduced mobility cards issued by the competent authorities.
Yes, there are entrances with ramps and adapted access, including in the VIP area and other spaces.
Although the festival does not directly provide adapted public transport, it is recommended that visitors consult transport operators for information on accessibility.
Yes, there will be an adapted shuttle linking Oriente Station > Parque da Bela Vista and vice versa. This service is only available to wheelchair users during the festival’s opening hours.
The festival provides a support team right from the entrance, priority in the queues in accordance with Portuguese legislation, adapted unisex toilets, raised platforms with good visibility for the MEO and SAN MIGUEL stages, power points for charging support products such as wheelchairs, spaces next to the speakers for deaf people to feel the vibration of the music, among other facilities. Water bowls will also be available to hydrate guide dogs/assistance dogs.
Yes, there will be interpretation in Portuguese Sign Language and audio description services on the MEO stage.
Break rooms for neurodivergent people are safe, calm and controlled spaces designed to accommodate people who may feel overwhelmed by the intense stimuli of an environment like MEO KALORAMA.
There will be a pause room in the space next to the accessibility point/workshop and it can be used mainly by neurodivergent people, people with anxiety, post-traumatic stress, sensory hypersensitivities, people with sensory processing disorders or anyone who is feeling emotionally or sensorially overwhelmed.
Yes, there are wheelchair loan services with motorised kits for people with permanent disabilities, other support products such as manual chairs, electric chairs and mobility scooters for people with temporary disabilities, as well as a workshop for minor repairs to visitors’ support products.
Yes, if you need a stretcher you can use our hospital.
For more information or support, you can contact the festival by e-mail at hello@meokalorama.pt or by telephone 912 747 728.
If you need more support or information, please get in touch:
hello@meokalorama.pt or 912747728
In 2023, MEO KALORAMA was distinguished with the Accessible Festival label, awarded by Turismo de Portugal and the National Rehabilitation Institute, and earlier this year it received the 2023 Festival + Acessível award.
