CASHLESS
the only payment method at the festival
WHAT CAN I PAY FOR WITH MY WRISTBAND?
Everything from food and drinks to merchandising
Your wristband is much more than a wallet:
- You can easily enter and leave the premises without the need for a physical entrance.
- This will be the only payment method accepted throughout the festival.
- It allows you to check your history and balance at any time.
Best of all, we’ll refund your remaining balance! So you can enjoy the festival without any worries.
REFUND OF THE REMAINING BALANCE
IF YOU HAVE TOPPED-UP ONLINE
Automatic refund from June 25th.
No minimum amount and no transfer fees.
IF YOU HAVE TOPPED-UP AT THE FESTIVAL STATIONS
Request a refund by logging into your Cashless account or creating an account using the form below.
Refunds by transfer. From June 25 to July 9 at 23:59.
No minimum amount and no transfer fees.
Questions or incidents? Write to us at:
cashless@meokalorama.com
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01.
TOP UP YOUR WRISTBAND
Top up your wristband online anytime, skip the queues, and we'll automatically refund any leftover balance.
02.
EXCHANGE YOUR TICKET FOR A WRISTBAND
With the wristband you can access the site and pay for everything you consume, it will be your ticket and your wallet, so take care of it!
03.
CHECK YOUR BALANCE
You'll have access to your balance at any time, online or at the festival stands, so you can top it up as often as you need!
04.
WE'LL REFUND WHAT YOU DON'T SPEND
Finished the festival with money on your wristband? Don't worry, we'll give you your money back at no extra cost.
01.
HOW TO TOP-UP YOUR WRISTBAND
Top up your wristband online and skip the queues
You can top up your wristband online from now until the end of the festival.
To do this, simply register using the form.
When you pick up your wristband, the amount you loaded earlier will automatically be added to the chip, along with the access permissions from your ticket.
HOW DO YOU WANT TO TOP UP?
- AUTOMATIC RECHARGE: Activate this option and if your balance drops below €10, we’ll automatically add €20. You can receive up to 7 automatic top-ups. Only you can activate it from your profile.
- MANUAL RECHARGE: Recharge whenever you want from your cell phone. Simply log back into your profile and follow the same process.
During the festival
- QUICK CHARGING: Your wristband includes a unique QR code. Scan it with your cell phone and top up in less than 10 seconds using: Apple Pay, Google Pay or Bank Card. You can do it wherever and whenever you want.
- PHYSICAL TOP UP POINTS: If you prefer, you can also top up at the stands inside the festival, using cash or a credit card.
02.
Exchange your ticket for the wristband
When you arrive at the festival, you must exchange your 3-Day Pass or Day Ticket for the smart wristband at the exchange point. With the bracelet on your wrist, you’ll be able to access the venue and pay for all your purchases quickly and securely.
YOU’VE ALREADY TOPPED UP ONLINE BEFORE THE FESTIVAL! Your balance will be automatically available on the wristband.
HAVEN’T TOPPED UP YET? Skip the queues and top up directly on your mobile in just a few clicks.
03.
Check your balance whenever you want
- DO YOU HAVE A CASHLESS ONLINE ACCOUNT? You can check your balance at any time using the form at the top of this page. Just log in with your username.
DON’T HAVE AN ACCOUNT? No problem! You can ask for balance information at the recharge points around the venue.
Create your account and top it up online. This way you can check your balance directly on your cell phone and avoid unnecessary queues.
04.
Get your remaining wristband balance back
You can request a refund of the money left on your wristband with no minimum balance and no additional fees.
Have you made all the top-ups online?
Great! You don’t have to do anything. The refund will be made automatically after the festival.
It can take up to 15 working days.
Did you top up your credit at a physical point at the festival?
- IF YOU HAVE ALREADY CREATED A CASHLESS ACCOUNT: Log in and apply for a refund.
- IF NOT: Create a Cashless account and make the request.
- You have 15 calendar days (until July 9th at 11:59pm) to make your refund request.
- You can request a refund of any amount - with no minimum and no commissions.
PLEASE NOTE THAT ONCE PROCESSED, REFUNDS MAY TAKE UP TO 15 DAYS TO ARRIVE.
TAKE CARE OF YOUR
CASHLESS WRISTBAND
The wristband isn’t just your access to the festival – it’s also your electronic wallet.
Your balance is stored on the chip, so take good care of it as if it were your wallet!
Keep your wristband in case you need to request a refund after the festival.
REMEMBER
- If you make all the top-ups through your online account, the refund will be automatic.
- If you carry a balance on physical points, you must request a refund manually from your online account.
- Refund processing can take 7 to 8 working days, depending on the bank.
- After processing, it can take up to 15 days for the amount to be paid out.
- Check the refund on your credit card transactions, not on your bank account.
- NO REFUND REQUESTS WILL BE ACCEPTED AFTER THIS DEADLINE.
FAQs
WE SOLVE YOUR DOUBTS ABOUT OUR CASHLESS SYSTEM
Does the wristband cost anything?
No, it’s completely free!
How can I top up my Cashless account?
You can top up online from now until the end of the festival via our website. Remember that anything you top up online and don’t use will be automatically refunded to you!
Where do I get my wristband?
The wristband will be given to you at the ticket validation point, we will validate your ticket or pass and give you your wristband, which will be your ticket and your wallet. If you have pre-loaded your tickets, your money will already be in your wallet.
How can I check my wristband balance?
If you have created a Cashless account online, you can check your balance at any time by going to the event website and identifying yourself with your username. If you haven’t created an account, you can always get information from the top-up points around the venue.
Do I have access to my transaction history?
If you have created a Cashless account online, you can view your transaction history at any time by logging in to our website. Please note that due to connectivity problems, systems may take some time to update. If you haven’t created a Cashless account, you can request the information from authorized top-up points.
What is automatic top-up?
If you have created a Cashless account, when you make your first top-up, the system will give you the option of setting up an automatic top-up, i.e. if your balance drops below €10, we will automatically top up your account by €20, up to a maximum of 7 times. This option is completely voluntary and only the user can activate it.
Is there a charging limit?
Topping up is unlimited, you can do it as many times as you like. The only limit is the amount per transaction, you can’t top up more than 300 euros in a single transaction.
Why create a Cashless account?
With your online account, you can
- Make pre-event top-ups via our website
- Register your bank card to speed up online top-ups via your smartphone during the event
- Block your wristband and get a new one if it is stolen or lost during the event
- Check your wristband balance and transaction history
- Request a refund of the remaining balance on your NFC/band card after the event is over.
Is it compulsory to create a Cashless account?
No, it’s completely optional, and you can do it whenever you want. The Cashless account has all the advantages, but if you still prefer not to, you can always recharge your wristband at the physical recharge points inside the venue. In this case, your wristband will be completely anonymous, so we won’t be able to block it in the event of theft or loss.
What happens if my wristband is lost or stolen?
If you have created a Cashless account online, you can ask for your wristband to be blocked by visiting the Cashless Information Point. Remember that you can create a Cashless account online now by entering your ticket number (it starts with $ and is next to the barcode). Or, once you have your wristband, by entering your 6-digit ID number. This identification process is necessary to be able to block your wristband, so if you haven’t created a Cashless account online, we won’t be able to block it and you’ll lose, in addition to the wristband itself, all the money loaded onto it.
What happens to my money after the event?
You can request a refund of the money left on your wristband with no minimum balance and no additional fees.
Have you made all your top-ups online?
Great! You don’t need to do anything. The refund will be made automatically after the festival.
It can take up to 15 working days.
Did you top up your balance at a physical point at the festival?
- IF YOU HAVE ALREADY CREATED A CASHLESS ACCOUNT: Log in and request a refund.
- IF NOT: Create a Cashless account and make the request.
Create or access your Cashless account here >>
– You have 15 calendar days (until July 9 at 23:59h) to make your refund request.
– You can request a refund of any amount – no minimum and no commission.
– PLEASE NOTE THAT ONCE PROCESSED, THE REFUND MAY TAKE UP TO 15 DAYS TO ARRIVE.
Is the refund immediate?
Almost. We ask for refunds on Tuesdays, and it may take a few days to be effective due to banking procedures. In 7-8 days you will have recovered your balance.
Can I share my wristband?
Each wristband is non-transferable and is associated with your ticket, so you must take care of it and not tamper with it. Damaged or tampered wristbands may not be accepted for access or payment. You can share your balance with friends, as long as you make the request with your wristband.
What happens if it breaks? Can it get wet?
As soon as you notice damage to your wristband, go to a Cashless top-up point so that we can help you. Broken or cut wristbands will not be accepted unless they are linked to a Cashless account. Yes, the bracelet can get wet.
What can I do if I have questions or incidents?
For any questions or incidents, please contact this e-mail address: cashless@meokalorama.com
